Cancellations made within 24 hours of the reservation are nonrefundable.
Unexpected flight delays are the responsibility of the airline. Should your flight be delayed more than 30 minutes, the scheduled shuttle for your reservation will have been sent off to complete another scheduled job and your reservation will be listed as a no-show. With that said, we encourage you to contact the courtesy desk for the airline that delayed you and inquire about receiving a travel voucher. At that point, feel free to book a ride home with us and we will be able to get you home.
We reserve the right to be delayed because of traffic delays and reasons beyond our control.
First child (2 or under) rides for free.
Our luggage policy mirrors that of the airlines. Passengers are allowed two checked bags and one carry-on per passenger.
Sun City Express is not liable for lost, damaged or stolen luggage.
All pets are required to be in a kennel unless it is noted at the time of the reservation. Customers traveling with service animals are responsible for the care and control of the animal.
Food and drinks are not allowed in our vehicles (with the exception of bottled water).
Unannounced flight changes may result in longer than usual wait times at the airport.
Unannounced Honor Flight arrivals may experience longer than usual wait times at the airport.