Q: What should I do after landing at the airport?
A: Once you’ve collected your luggage, please call (623) 933-9300. If you expect any flight changes or delays, please let us know that as well. The number provided will put you in touch with our dispatcher, who’ll tell you where to meet the driver.
Q: How long should I expect to wait for my driver at the airport?
A: A few minutes, at most. We track flights very carefully and make adjustments throughout the day. In the rare event that our driver is delayed by more than 30 minutes, we’ll transfer our passengers to the next available shuttle.
Q: How soon before the flight departs would I be required to be at the airport?
A: Airlines suggest that passengers arrive at the airport 90 minutes prior to the departure time of a domestic flight. International flights will require that passengers arrive three hours prior to the departure.
Q: Are there any hidden or extra charges that I should be aware of?
A: Here at Sun City Express, we pride ourselves on offering same rate service regardless of short notice reservations, holiday travel and even red eye flights. Please refer to our terms and conditions regarding charges for pets and children.
Q: What if I need to cancel my reservation?
A: While we understand that unexpected events may cause you to cancel with us, we ask that you give us at least 24 hours notice when cancelling. Cancellations made with less than 24 hours notice will not be refunded.
Q: What happens when……?
A: As there are many situations that may arise, we encourage you to call so that we are up to date about any changes or concerns that you have. Please refer to our terms and conditions for information about our policies that may address your situation.
Q: What if I will be traveling with my dog/cat?
A: Small pets (under 10 lbs.) will have a $5 fee while larger pets are $10. All pets must be in a kennel unless it is a service animal. In such situations, care and control of the animal will be the responsibility of the owner.
Q: What am I expected to do when my flight has changed?
A: While we understand that flight delays my impact connecting flights, onus falls on the customer to inform us about new flight information. If we are not informed at least two hours in advance regarding arrival flight changes, the customer can expect that there may be a delay in pickup at the airport. Departure flight changes with less than four hour’s notice may be placed with an existing route which could result in the customer arriving at the airport earlier than our standard of 90 minute
Q: What if I fly standby?
A: Customers who are flying standby should inform the person taking the reservation. If the flight should change, be sure to let us know at least an hour in advance so the driver isn’t dispatched to pick up. If a driver is dispatched to pick up a customer who’s flight has changed and that person isn’t able to ride with said driver then the reservation is considered a no-show and a refund is not possible.
Q: What if I’m on an honor flight?
A: It is imperative for customers to inform us that they are on an honor flight as it will allow us to adjust for the extra time when arriving at Sky Harbor Airport. If not notified, we are not responsible for any delays that result.
Q: Does the cost of the fare include a tip for the driver?
A: Our fares do not include gratuity for the driver.